Question 1

I want my Trading and Demat account statements

Accepted Answer

Duplicate

Question 2

When will I get the money if the amount was transferred from a non linked Bank account?

Accepted Answer

The funds will get transferred by end of the day.

Question 3

How to raise a complaint with Axis Direct?

Accepted Answer

Process with Flowchart

Question 4

What are the NEFT details for the Funds transfer?

Accepted Answer

Covered in Funds Transfer

Question 5

How do I transfer funds through NEFT/RTGS in my trading & demat account and FAQs on them?

Accepted Answer

FAQs on HDFC E-cms

Question 6

Validation of KYC records by KRAs, to avoid deactivation of your Trading Account

Accepted Answer

As per the SEBI circular NSDL/POLICY/2023/0055 dated April 30, 2023, every customer has to validate their KYC through OTP validations once their KYC registration is completed.

Hence we request you to check your KYC status on the CVL KYC by following the steps mentioned below:

1) Click on KYC Status

2) Click on ‘KYC Inquiry’

3) Enter your PAN and click on the check box before ‘I am Human’ captcha & hit ‘Submit’

If your KYC status shows ‘KYC on hold’ or ‘Not Registered’ or if there are changes needed in KYC details you need to submit the following documents at the nearest Axis Bank branch and obtain an IPV and OSV stamp on the KYC copies to complete the KYC registration and then follow the process given below for validation post the registration is completed:

1) KYC KRA Form & Checklist - Non Resident Individuals (Please Click Here to download the form.)

2) Self attested PAN card Copy

3) Self attested (Aadhaar number masked) Aadhaar card copy

Once you complete the above process or in case your KYC shows registered, to activate the account at the UCC (Exchange) level, you would have to complete an OTP validation on your mobile number and E-mail ID on the links given below, (Please select appropriate link on the KYC registration agency mentioned in the first column of the CVL KRA Inquiry website):

CVL:Click here for CVL KRA validation.

NDML:Click here for NDML KRA validation.

Dotex:Click here for Dotex KRA validation.

Karvy: Click here for Karvy KRA validation.

CAMS:Click here for Karvy KRA validation.

Once the registration/validation process is complete, we will reactivate the account. The entire process is expected to be completed within 4 working days.

Question 7

What do the narrations/entries in my Ledger mean?

Accepted Answer

https://simplehai.axisdirect.in/images/CS_FAQ/Ledger-Narrations.pdf

Question 8

Why do I get only 80% of the value of the sales proceeds to buy the same stock on the same Day in Cash once Sold?

Accepted Answer

In general, there is a margin applicable for all the trades irrespective of a buy or sell trade, as per the peak margin requirement. However, this margin for a sell trade is not charged at the time of order placement since the exchange has issued guidelines to consider EPI (Early payin of shares) value.

Hence, if the same scrip is bought back by bringing in fresh funds at any given time during the day, it will result in short allocation of Margins and since there are no net delivery obligations, there cannot be any EPI value consideration. In short, this will amount to Intraday trade activity.

Based on the above condition, you only get 80% of the value of the sales proceeds to buy the same stock on the same Day in Cash once Sold provided you have not placed any order in Intraday, Cover, E-Margin, F&O and currency segments. If you have placed even a pending order in any of the above products viz. Intraday, Cover, E-Margin, F&O and Currency, you will not be able to buy back the stocks of the same security earlier sold in CnC on the same day. Similarly, buyback of shares in E-Margin i.e. roll over of E-Margin positions, earlier squared off from E-Margin open positions, will now be allowed to an extent of 80%.

Question 9

Can I transfer Funds from any of my Bank Accounts?

Accepted Answer

No, as per SEBI guidelines you can only transfer funds to trade from your linked savings bank account in the trading account.

Question 10

How can I check my order status for the trades placed?

Accepted Answer

You can view the status of your orders by checking the Order Book on our online platforms.

Click Here to know the steps on how to access the Order Book

Question 11

I want to transfer funds from trading account to my savings account

Accepted Answer

You can transfer funds in your trading account frrom your savings account by any of the following processes given below:

1. 3-in-1 accounts (Accounts where an Axis Bank account is linked with your trading account and you have shared the bank Power Of Attorney (POA) or Bank Mandate Letter (BML): You can credit the funds in linked bank account and the amount will be automatically debited/credited for Trades, Charges, any obligations.

2. Swift Trade: Click Here to know the process

3. RING Mobile App: Click Here to know the process

Question 12

There was an amount of Rs. 885/663.75 deducted from my account

Accepted Answer

For every active Demat account with Axis Securities Ltd. there is a fee of Rs. 750 + 18% GST charged/562.50 + 18% GST charged on the account on an annual basis, these are termed as the Annual Maintenance Charges (AMC).

Ledger Narration for the fee: “Being Demat charges for (Month) (Demat Account Number)”

Axis Bank savings account customers: The AMC for the first year is free for all the customers who link an Axis Bank savings account with their AxisDirect trading account, the AMC for such customers will be charged as explained in the example below:

Scenario 1:

Account Opening Date: 1st September, 2022

NO AMC from 1st September, 2022 to 1st September, 2023

First AMC will be charged on 1st September, 2023 for the period 1st September, 2023 to 1st April, 2024.

From here on the customer will be charged Rs. 885/663.75 for the full financial year from 1st April, 2024 onwards every year.

Non – Axis Bank savings account customers: If you choose to link a non Axis Bank savings account with your AxisDirect trading account, the AMC is charged as explained in the example below:

Account Opening Date: 1st September, 2022

An AMC of Rs. 350 is charged for the first year.

From then on the customer will be charged Rs. 885 for the full financial year from 1st April, 2024 onwards every year.

For more information on the Demat charges charged on your account Click Here to view the Schedule of Charges for your Demat account.

Question 13

How can you Download Financial Ledger Report from the web portal?

Accepted Answer

https://simplehai.axisdirect.in/images/CS_FAQ/How-to-download-the-Financial-Ledger-on-the-Swift-Trade-Platform.pdf

Question 14

What is the minimum brokerage charged by AxisDirect?

Accepted Answer

The minimum brokerage for all types of accounts is Rs.25 and equity SIP trades is Rs.20 and maximum 2.5% of the trade value (Qty*BUY Price), please go through the following examples to know more:

1) If the 2.5% > Minimum Brokerage:

Customer's Traded value: Rs.500

Brokerage plan: 0.5%

The brokerage charged to the customer will be Rs.12.5 because 2.5% of Rs.500 is less than the minimum Brokerage of Rs. 25

2) If the 2.5%

Question 15

How to check the details of credit and debit of amount in my trading account

Accepted Answer

To keep a tab on the Debit and Credit from your trading account you can keep yourself updated by viewing the Financial Ledger, please Click Here to know how to download the ledger and Click Here to know what the narrations in the ledger mean

Need help? You are in the right place